Effective Date: January 23, 2026

Open Sky USA (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing or promotional purposes, or for any purpose unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We may collect the following types of information:

Personal Information

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  Name, email address, phone number, physical address
  
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  Appointment details and preferences
  
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  Project/service inquiry details and customer support requests
  
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  Payment information (only if applicable to a purchase, deposit, or invoice)
  

Non-Personal Information

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  IP address, browser type, device information
  
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  Website usage patterns, analytics, and cookies
  

Customer Communication

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  Records of inquiries, messages, and service requests
  
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  SMS message content and metadata (date/time and message details)
  

2. How We Use Your Information

We use collected information for:

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  Providing and improving our services (including design, manufacturing, and installation of custom aluminum pergolas)
  
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  Scheduling and confirming appointments or site visits
  
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  Sending service-related updates, confirmations, and project notifications
  
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  Responding to inquiries and providing customer support
  
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  Improving website functionality and customer experience
  
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  Security, fraud prevention, and legal compliance
  
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  Maintaining records of your communication preferences and consent
  

3. SMS Messaging & Compliance (Text Message Program)

By opting into SMS messages from Open Sky USA, you agree to receive text messages related to our services, including appointment confirmations, reminders, rescheduling communications, and customer support updates.

Opt-In & Consent

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  You will only receive messages if you have explicitly opted in
  
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  We maintain records of opt-in actions where required
  
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  We comply with applicable laws and industry standards, including TCPA guidelines
  

Opt-Out Instructions

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  You can cancel SMS notifications at any time by replying STOP
  
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  You will receive a final confirmation message and no further messages will be sent unless you re-opt in
  
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  Opt-out requests are processed as quickly as possible
  

Message Frequency & Content

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  Message frequency may vary
  
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  Messages will be directly related to the services you requested
  
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  We do not send promotional SMS without specific consent
  

Help & Support

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  Reply HELP for assistance, or contact us at info@openskyusa.com or 786-761-7764
  
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  Support is available during regular business hours
  

Carrier Information

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  Message and data rates may apply
  
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  Carriers are not liable for delayed or undelivered messages
  

4. SMS Data Protection Statement (Required Language)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information only as needed for business operations, such as:

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  Service providers that help us operate (e.g., appointment scheduling, customer support systems, payment processing if applicable)
  
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  SMS aggregators and providers solely for delivering messages you consented to receive
  
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  Legal compliance if required by law or to protect our rights
  
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  Business transfers (merger, acquisition, or asset sale), where applicable
  

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Data Security

We use reasonable administrative, technical, and physical measures designed to protect your information. However, no online transmission or storage is 100% secure.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze traffic, remember preferences, improve functionality, and measure effectiveness. You can control cookies through browser settings.

8. Your Rights & Choices

Depending on your location, you may request to access, update, or delete your personal information, and you may withdraw consent for SMS communications at any time by replying STOP.
To exercise these rights, contact info@openskyusa.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will be posted on our website with an updated effective date.

11. Contact Us

Open Sky USA
Phone: 786-761-7764
Email: info@openskyusa.com
Website: openskyusa.com
Address: 2505 SW 31 AV UNIT A, Hallandale Beach, FL 33009

12. Age Requirement (18+)

Our services and SMS program are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe that a minor has provided us with personal information, please contact us at info@openskyusa.com and we will take reasonable steps to delete such information.

By using our website and services, you consent to this Privacy Policy.

By using our website or communicating with us via SMS, you acknowledge that you have read and agree to this Privacy Policy.